Frequently Asked Questions

Is PartsSource impacted by the Coronavirus (Covid-19)?

This is an unprecedented situation. The global Coronavirus pandemic is affecting all our families, our businesses and our communities. Our hearts go out to those that have been impacted by the virus directly or indirectly. We want to thank you for the work you do to serve patients in your community. We remain deeply committed to support you through this public health challenge. We commit to keeping you informed and will post regular updates at www.PartsSource.com/covid-19 with new information as it becomes available.

 

What are you doing about the Coronavirus?

Our teams are equipped with technology and analytics to monitor order status in real-time and ensure operational issues are immediately addressed. We monitor daily supplier performance metrics to ensure our quality standards continue to be met. We leverage intelligent analytics to power an early warning system that alerts us to signs of potential supply disruption. This system enables us to proactively engage on your behalf to ensure continuity of supply.

 

Please visit www.partssource.com to place orders or to check your order status. We remain staffed 24 hours a day, 7 days a week to serve you. Please call us directly at 877.497.6412, to reach a member of our Customer Care team.

 

Which of your vendors is at risk, should I be concerned?

Our goal is to deliver seamless service to our customers. PartsSource leaders are in daily contact with suppliers, working to monitor supply levels and secure safety stock for the products in highest demand. We have engaged key suppliers of the products you buy most frequently, to understand the current status and outlook for inventory. We have confirmed our key suppliers do not anticipate immediate disruption due to workforce illness or supply constraints at this time.

 

Can I buy in bulk?

Bulk Buy Hotline: We are actively working with health systems across the nation to support bulk buys of mission-critical supplies, including respiratory, monitoring, bed repair and replacement products, along with batteries, bulbs and cables. PartsSource also has many months of vital clinical supplies stocked at our warehouse, including patient cables, sensors and leads. Please call 877.497.6412 x1471 for support with bulk purchases.

 

Can PS help me rent a significant number of devices to supplement my current needs?

Rental inventories across the U.S. are rapidly being depleted, but we are committed to doing what we can to help. We offer a portfolio of over 2,000 minor equipment devices for sale. This fleet includes infusion pumps, patient monitors, telemetry transmitters, modules, defibrillators, scales, pulse oximeters, ECG and more. View all our minor equipment options at https://www.partssource.com/shop/minor-equipment

 

I don’t have enough trained techs to keep up, can you help?

Yes! PartsSource can help expand your clinical engineering capacity with supplemental labor services. Our national service grid provides quick access to pre-qualified talent within your local community. We have expertise across most major modalities including Respiratory/Ventilators, Patient Monitoring, Infusion Devices, Defibrillators and more. Please submit your request to service@partssource.com