Depot Repair: Ordering a Depot Repair
Customer Training
PartsSource offers three streamlined options for ordering depot repair services: Flat Rate, Quoted, and Custom Quoted.
How to Order a Depot Repair Through PartsSource
- Flat Rate Repairs cover diagnosis and repair for a fixed fee across hundreds of models. Many include case parts and are backed by a no-hassle warranty—even if future issues are unrelated to the original repair.
- Quoted Repairs require sending your device to a vendor for evaluation. Once diagnosed, you’ll receive a quote and can choose to proceed or have the device returned.
- Custom Quoted Repairs are ideal when you can't find the service you need in the marketplace. Submit a request with device details, and our sourcing team will respond with options.
Depot repairs can be purchased directly from product pages or by requesting a quote. This tutorial will walk you through each method.
Ordering a Depot Repair from the Marketplace
To order a depot repair directly from the PartsSource Marketplace, start by searching for the specific repair service. For example, the Sigma infusion pump flat rate repair has its own product page in the catalog.
- Search for "Sigma infusion pump repair" and click on the product in the search results.
- On the product description page, you’ll find key details: the repair is aftermarket, flat rate, includes case parts, is performed by an ISO 9001-certified vendor, and provides technical specifications.
Initiating the Repair Purchase
- Click “Initiate Repair” to begin the process.
- Enter required information such as serial number and repair reason. Optional fields like asset ID or location may also be available for tracking.
Moving to Checkout
- Click “Save” to add the repair to your cart.
- Select “View Cart” to review your repair request. You can check estimated shipping dates and print a quote if needed.
- Click “Proceed to Checkout.”
Checkout Shipping Options
Depending on your organization’s workflow, the order may be submitted for approval or placed immediately. Once submitted, you can print your receipt, packing slip, and prepaid shipping label now or later from the repair screen.
- Confirm your shipping location.
- Choose or edit the shipping method (defaults may be pre-set by your organization).
- Enter payment details.
- Click “Place Purchase.”
Ordering a Depot Repair from a Product Description Page
Depot repair options are sometimes available directly from a product’s description page, allowing you to choose between ordering a new device or repairing an existing one.
For example, try searching for the Nellcor-Covidien portable patient monitoring system in the catalog.
- On the product description page, you’ll see a range of purchase options—including parts and depot repair services.
- Depending on the product, there may be multiple repair types available, such as OEM or aftermarket, and major, minor, or flat rate repair.
Add to Cart
This method provides a convenient way to compare repair services with product replacement options directly from a single page.
- Select the desired repair service and click “Add to Cart.”
- Continue by selecting “View Cart” or “Proceed to Checkout,” following the same checkout process outlined earlier
Requesting a Custom Quote for a Depot Repair
If you can’t find the depot repair you need in the catalog, you can easily request a custom quote.
- From the PartsSource homepage, click “Request Quote” and then select the Depot Repair option.
- Enter as much detail as possible about the device that needs repair—make, model, issue, and any relevant notes.
- You can also upload a photo of the device to help our team better understand your request.
- Click “Request Quote” to submit.
Your request will be sent directly to our 24/7 sourcing team, and you’ll receive a response with additional information or repair options within minutes. This ensures you always have access to repair services, even if they’re not listed in the catalog.
