Break into The Parts Business: Realizing More Revenue from Repairs
Replacement Costs—A Lack of Attention to Parts Hurts OEMs
Replacement parts are not commonly a focus for OEMs, corporately-speaking. However, a negative customer experience when seeking to procure parts for your equipment can adversely impact future capital purchases and brand perception. Also, a deficit in your parts department affords other suppliers an opportunity to take away business. What’s more, OEMs are required to make replacement parts available for a device’s lifecycle and beyond. Why not make parts procurement a pleasant, efficient experience for provider customers?