Inside Account Representative

JOB TITLE: Inside Account Representative
DEPARTMENT: Sales
LOCATION: Aurora, Ohio

SUMMARY

The winning candidate will be responsible for maintaining a high level of customer satisfaction and achieving sales targets by servicing inbound voice, email and chat interactions with our existing and potential customers and initiating prompt and professional outbound communications.

You will develop and manage account relationships by providing service and support to customers.  You focus on not only maintaining existing business but also developing new business for assigned accounts.

Your customer will always receive high service levels through activities such as fulfilling parts requests, selling products and services, providing alternative products and solutions, following up on orders and solving issues.

Establishes and retains strong and influential customer, supplier and internal relationships.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Responds to customer requests, inquiries and complaints in a professional and timely manner. (Identifies options available for resolution.  Communicate updates to customers in accordance with established service level standards.)

Processes accurate, complete and timely parts requests.  (This includes gathering appropriate details from the customer and provides price, availability and information required to purchase.  Resolves open parts request – info request status).

Enters orders, from parts request work and meets customers’ expectations for on-time shipment ensuring that all required information for accurate processing is included.

Responsible for backlog management.  Monitor the progress of orders, investigate and make decisions within the established process for resolution of issues.

Initiate post sale requests and manage through life cycle of sale. (Exchange parts, repair requests, tech support calls, tracking, backorder modification, invoicing, credit memos and credit card receipts).

Maintains accurate records of all account and sales activities. (Account information, customer pricing agreements, contacts, emails, parts requests, and follow up activities).

You will work under minimal supervision, referring only exceptional problems for management review.

 QUALIFICATION/REQUIREMENTS:

  • Listens attentively and confirms the message presented.
  • Communicates effectively via phone, email and chat.  Skilled at email and chat communications with appropriate level of professionalism.
  • Demonstrates good organizational and detail oriented skills to ensure products and services are delivered in a timely and efficient manner.
  • Works effectively in a fast-paced market where rapid changes in technology and advances in treatment are the norm.
  • Demonstrates effective time management, multi-tasking, and self-starter attributes
  • Able to calculate figures and amounts such as discounts, profits, commissions, proportions, and percentages.
  • Competency in Microsoft Office Applications (Outlook, Excel, Word, PowerPoint, etc.)
  • Willing to travel up to 10% of the time

EDUCATION/TRAINING/EXPERIENCE:

  • Bachelor’s degree (B. A.) from four-year college or university preferred; or two to five years related experience and/or training; or equivalent combination of education and experience

Apply Today

  • Diversity Information

    This employer has requested Equal Employment Opportunity/ Affirmative Action (EEO/AA) demographic information as part of their application process. Providing this information is strictly voluntary. Select 'Decline to identify' if you do not wish to provide it. The law prohibits employers from taking any adverse action against you if you choose not to provide this information.

  • Vietnam Era Veterans’ Readjustment Assistance Act of 1974

    PartsSource is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended (VEVRAA) which requires Government contractors to take affirmative action to employ and advance in employment:

    1. Disabled Veterans
    2. Recently Separated Veterans
    3. Active Duty Wartime or Campaign Badge Veterans
    4. Armed Forces Service Medal Veterans

    These classifications are defined as follows:

    1. A “disabled veteran” is one of the following:
      • A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs
      • A person who was discharged or released from active duty because of a service-connected disability.
    2. A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
    3. An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
    4. An “Armed Forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

    If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. Your Form DD-214 may help you make this determination. As a government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be maintained confidentially and used only in ways that are consistent with VEVRAA.

  • Voluntary Self-Identification of Disability

    Form CC-305
    OMB Control Number 1250-0005
    Expires 1/31/2017

    Why are you being asked to complete this form?

    Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities (i). To help us measure how well we are doing, we as asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

    If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may volunteer self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

    How do I know if I have a disability?

    You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

    Disabilities include, but are not limited to:

    • Blindness
    • Deafness
    • Cancer
    • Diabetes
    • Epilepsy
    • Autism
    • Cerebral palsy
    • HIV/AIDS
    • Schizophrenia
    • Muscular dystrophy
    • Bipolar disorder
    • Major depression
    • Multiple sclerosis (MS)
    • Missing limbs or partially missing limbs
    • Post-traumatic stress disorder (PTSD)
    • Obsessive compulsive disorder
    • Impairments requiring the use of a wheelchair
    • Intellectual disability (previously called mental retardation)
  • Reasonable Accommodation Notice

    Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to preform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment

    (i) Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

    PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collect displays a valid OMB control number. This survey should table about 5 minutes to complete.

  • This field is for validation purposes and should be left unchanged.
This entry was posted in Careers.